雇員點(diǎn)評(píng)標(biāo)簽
職位描述
投訴客服售后客服倒班制英語(yǔ)旅游售后服務(wù)
此崗位工作時(shí)間為翻班排班性質(zhì)，做五休二不固定周末雙休，節(jié)假日有排班
Key Responsibilities
* Resolve escalated customer concerns and complaints by creating positive experiences;
* Utilize strong communication skills to connect with customers and
negotiate when necessary;
* Consistently follow-up with customers until their concerns are fully resolved;
* Identify operational issues and cooperate with other teams/departments
to improve Trip’s products and services;
* Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot etc.) ;
* Assist with any ad hoc projects and tasks from the Customer Success Manager.
Requirements
* College’s Degree or higher;
* Highly proficient in both verbal and written English. Native speakers preferred;
* Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day;
* Able to work under tight deadlines and pressure, both independently and with others;
* Able to work during weekends and public holidays.
Key Responsibilities
* Resolve escalated customer concerns and complaints by creating positive experiences;
* Utilize strong communication skills to connect with customers and
negotiate when necessary;
* Consistently follow-up with customers until their concerns are fully resolved;
* Identify operational issues and cooperate with other teams/departments
to improve Trip’s products and services;
* Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot etc.) ;
* Assist with any ad hoc projects and tasks from the Customer Success Manager.
Requirements
* College’s Degree or higher;
* Highly proficient in both verbal and written English. Native speakers preferred;
* Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day;
* Able to work under tight deadlines and pressure, both independently and with others;
* Able to work during weekends and public holidays.
工作地點(diǎn)
虹橋國(guó)際科技廣場(chǎng)
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職位發(fā)布者
全昱璐/人事經(jīng)理
立即溝通
攜程計(jì)算機(jī)技術(shù)(上海)有限公司
攜程集團(tuán)是全球領(lǐng)先的一站式旅游服務(wù)供貨商，旗下品牌包括 Trip.com、攜程、Skyscanner及去哪兒網(wǎng)。攜程集團(tuán)于1999年創(chuàng)立，2003年在納斯達(dá)克上市（NASDAQ: TCOM），2021年在香港交易所正式掛牌（HKEX: 09961）。攜程集團(tuán)為世界各地旅客全方位搜羅及整合旅游信息，讓用戶可以輕松預(yù)訂旅游產(chǎn)品及服務(wù)，做出最精明的選擇。集團(tuán)品牌已構(gòu)建先進(jìn)成熟的交易平臺(tái)，包括移動(dòng)客戶端、網(wǎng)頁(yè)，以及24小時(shí)全球客戶服務(wù)支持。通過(guò)攜程集團(tuán)豐富的產(chǎn)品及創(chuàng)新的營(yíng)銷策略，合作伙伴及供貨商得以接觸快速增長(zhǎng)的全球用戶。攜程集團(tuán)一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力為所有用戶打造完美的旅行體驗(yàn)。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission"to pursue the perfect trip for a better world".
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