Duties/Responsibilities
Section1：Customer Service：
1. Act as the primary contact with the customers, both domestic and foreign.
2. Coordinate internally with the Seitz team for customer requests and responds to customer for customer issues, quotes and delivery times, also involved in collection procedures as well.
3. Primary focus on customer service, handle existing customers.
4. Work on marketing, logistics, shipment/payment arrangement.
5. Improve the accuracy of quotes and margin for our Company.
6. Focus on cost saving, such as shipping costs and others.
7. Work on finding a balance between what the customer wants and what we can give to meet company targets.
8. Other duties as assigned.
Section2：Production Plan
1. Push material to meet production schedule.
2. Make monthly production schedule according to customer expectations.
3. Assign the production plan to production department on time.
4. Focus on the production schedule，make sure the production is fully going on upon the correct schedule to meet customer shipping under target.
5. Collect the production data and readjust the schedule on time if necessary.
6. Hold production plan review meeting every two weeks.
7. Other duties as assigned.
Education/Special Skill Requirements:
1. Bachelor degree in engineering or business administration
2. Good communication skills in both English and Chinese
3. Highly motivated and self-starter
4. Work well with various people and can handle tough situation and personalities
5. Requires Strong negotiating, influencing and interpersonal skills
6. Always willing to improve continuously and Positive attitude
7. Proficient in oral and written English, able to use English as the working language.