Primary Duties and Responsibilities:

1. Independent order processing, co-ordination with the material planning department and production, and ensuring flawless dispatch routes to the customer in co-operation with the shipping department.
2. Customer-oriented clarification of disruptions within the order processing,
3. Checking of incoming payments.
4. Customer service by telephone in co-ordination with the sales representatives.
5. Forwarding of customer complaints to the sales department.
6. Effectively manage client relationships
7. Increase customer satisfaction by improving internal processes in close collaboration with the commercial operations team
8. Work with the Relationship Manager to achieve the business target
9. On-going support for existing dealers
10. To help the sales on board new clients into system by managing account opening/customer due diligence procedures
11. Schedules personnel responding to critical situations in a timely way to achieve customer satisfaction.
12. Support Sales in promoting service contracts and service products to help capture service revenue.
13. Provide order process support in segment such as customer data recording, contract negotiation, delivery tracking and payment condition, etc
14. Coordinates customer visit and supports the sales with application assistance, campaign inquiries, and problem resolution.
15. Regularly organize internal sales meeting and produce or assist with production of sales and management reports.
16. Collaborate with Service and Marketing organization and monitoring of service issues, marketing activities and metrics for sales leads, from generation through to closure by the sales teams.
17. Required to support sales in bidding work and handle commercial issues and other preparation.
18. Provide assistance to management team of Segment on all aspects of the business.
19. Other duties as assigned from time to time by the supervisor.

Education:

Bachelor degree or above in international business, Science or relevant specialty

Skills/Abilities:

1. 1 to 5 years working experience in customer service field or relative experience.
2. Good English skill in written and reading is a plus.
3. Be familiar with SAP system.
4. Word, Excel, Outlook, and PowerPoint.
5. Strong customer focus with the ability to communicate and interact professionally with our customers.
6. Strong learning capability and self-motivated.
7. Strong business, analytic, interpersonal, and communication skills.
8. Independent personality with great problem-solving skills, desire for responsibility and willingness to travel.