- Take full responsibility for providing high quality and efficient customer service to customers. Pro-actively manage service requirements of assigned accounts.
-負(fù)責(zé)為客戶提供優(yōu)質(zhì)高效的客戶服務(wù)。
-Responsible for managing daily order inquiries and all order related work; Ensure seamless order flow. Responsible for receiving, checking, and inputting orders into the SAP system until final fully delivery to customers.
-負(fù)責(zé)管理日常訂單查詢和所有訂單相關(guān)工作；保證無縫的訂單流。負(fù)責(zé)訂單的接收、檢查和錄入SAP系統(tǒng)，直至最后完全交付給客戶。
-Coordinate with factory planner to track the production status of orders and feedback to the customer without delay.
-工廠計劃協(xié)調(diào)，跟蹤訂單的生產(chǎn)狀態(tài)，并及時反饋給客戶。
- Clean up system orders daily and register them in the ledger to ensure consistency between the ledger records and the actual orders in SAP.
-每天清理系統(tǒng)訂單，并做好臺賬登記，保障臺賬記錄與系統(tǒng)實際訂單一致。
- Strictly enforce and adhere to order processing and other policies in force by the company.
-執(zhí)行并遵守公司現(xiàn)行的訂單處理和其他政策。
- Keep close contact and communication with customers in a proper manner and maintain good relationship with them.
-以適當(dāng)?shù)姆绞脚c客戶保持密切聯(lián)系和溝通，并與他們保持良好的關(guān)系。
- Support testing of SAP upgrades and testing, etc.
-支持SAP升級測試等。
- To take up additional tasks as assigned.
-分配的額外任務(wù)。
任職要求
- Possess at least College degree or above in Customer Service, Supply Chain or related field. At least 2years of professional experience in Customer Service/ Supply Chain, knowledge of customer service, logistics (transport/warehousing) know-how and e-commerce related processes / tools.
-至少擁有客戶服務(wù)、供應(yīng)鏈或相關(guān)領(lǐng)域的大專及以上學(xué)歷，在客戶服務(wù)/供應(yīng)鏈方面至少有2年的專業(yè)經(jīng)驗，對客戶服務(wù)、物流（運輸/倉儲）和電子商務(wù)相關(guān)流程/工具有了解。
- Good communication skills. Ability to work effectively in team environment.
-良好的溝通技巧和變革管理知識。具備在團(tuán)隊環(huán)境中高效工作的能力。
- Have SAP system skill.
- SAP系統(tǒng)操作經(jīng)驗。
- Easy-to-going character, good communication skills.
- 易合作，良好的溝通能力。