Job Title: Sr Manager - Client Leadership 高級(jí)客戶經(jīng)理
地點(diǎn)：深圳或香港（現(xiàn)階段可遠(yuǎn)程辦公）
薪資：540K/年+15%獎(jiǎng)金
6年以上戰(zhàn)略合作伙伴關(guān)系管理和客戶成功經(jīng)驗(yàn)；需有SaaS業(yè)務(wù)中支持企業(yè)客戶的經(jīng)驗(yàn)
本科以上，優(yōu)先碩士
英語流利，粵語為加分項(xiàng)

只接受英文簡歷投遞

About us
We are the world’s unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

Summary
Our team is growing! We’re seeking an experienced and strategic Director, Client Leadership to join the team to ensure the long-term success of our enterprise clients driving product adoption and building deep mutually beneficial long-term relationships. You will work closely with a cross-functional team including Sales, Product Management, and Marketing to achieve maximum customer engagement and value.

What you'll be doing
●Own the customer success journey and develop deep relationships with a growing mixed book of business of mid-market and enterprise SaaS accounts in the assigned region; serve as the executive point of contact for key accounts
●Act as a strategic business partner focused on long-term win-win partnerships; develop strategies to increase expansion opportunities and lead renewals discussions to grow revenue from existing accounts
●Partner effectively with Sales, Product, Marketing, and leadership to provide an exceptional service experience, including onboarding and integration, analysis on product adoptions, strategy recommendations, and ROI
●Work cross-functionally with teams to ensure product feedback is incorporated into product development and future roadmap discussions
●Using your strong analytical background, provide insight to optimize performance across partner experiences
●Support all day-to-day business operations associated with assigned customers; influence and drive continuous process and documentation improvements

We’ll be excited if you have
●Bachelor’s degree required, Masters preferred
●6+ years of strategic partnership relationship management and customer success; preferably in SaaS businesses supporting enterprise customers
●Excellent communication, interpersonal, and presentation skills with the ability to effectively influence and interact with all levels of the organization including executives to deliver business value
●Proven track record in owning and growing revenue and increasing retention with continuous optimization of enterprise customer lifecycles
●High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up global environment
●Must possess a team-first mindset; proven ability to mentor and develop others a plus
●Strong analytical and problem-solving skills; can build and leverage data to inform customer success strategies but also able to think outside the box and develop creative solutions
●Must be able to speak, read, and write in English and Mandarin. Cantonese a plus.