Strong knowledge of IT Service Management, SAP Basis and SAP Applications
Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics related to SAP landscape management ( TLO )
Strong technical troubleshooting skills with the ability to form the solution/designing the mechanism for end to end solutioning
Hands on experience in Migration (onpremise to Cloud/Cross cloud/Cross DC's)
Soft skills:
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
Excellent communication skills (written and verbal)
Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
Experience in working with cross-cultural and cross-functional teams or individuals
Proficiency in English (Written and verbal)