Maintain complete knowledge of hotel and yoga and operation hours
全面的酒店、瑜伽、營業(yè)時(shí)間等知識(shí)
Greet each guest by their name with a warm welcome and fond farewell.
熱情的稱呼客人姓名和問候他們，向他們道別。
Perform the telephone etiquette according to hotel standards.
根據(jù)酒店標(biāo)準(zhǔn)完成電話接聽禮儀。
Provide a courteous and professional service at all times.
隨時(shí)提供禮貌且專業(yè)化的服務(wù)。
Colleague makes eye contact and keep focus on the guest.
員工與客人進(jìn)行眼神接觸，并保持對(duì)客人的專注。
Colleague performs the requirements of their department knowledgeably and proficiently.Can capably answer questions about the entire hotel or obtains effective and prompt assistance.
員工熟練的履行部門的要求。能夠自如的回答有關(guān)整個(gè)酒店的問題或獲得有效而即時(shí)的幫助。
The yoga studio opening and closing procedures must be performed according to theworking schedule and standard operating procedures.
根據(jù)工作程序和運(yùn)營標(biāo)準(zhǔn)來進(jìn)行瑜伽區(qū)域的開門和關(guān)門程序。
Follow the reservation schedule provided by reception.
跟進(jìn)和準(zhǔn)備前臺(tái)完成的課程預(yù)定。
Escort Guests to and from yoga room or station, attending to any immediate needsthroughout their yoga visits.
陪同客人到瑜伽房，在客人整個(gè)的課程體驗(yàn)過程中，如果客人需要，隨時(shí)提供幫助。
Set up workstation with necessary supplies. Maintain cleanliness throughout shift.
布置好工作區(qū)，并補(bǔ)充好所需物品，在上班時(shí)刻保持整潔。
Handle guest complaints by ensuring guest satisfaction and problem resolution.
積極處理客人投訴，解決問題并使客人滿意
Strive to achieve daily target through private lessons and lessons sales.
通過提供私教課程和銷售課程，努力達(dá)到每天的目標(biāo)。
Focus delicate attitude towards achieving overall yoga revenue target.
積極的態(tài)度幫助達(dá)到瑜伽的收入目標(biāo)。
Maintain the presentation and cleanliness of yoga areas continuously.
始終留意和保持瑜伽房的整潔。
Maintain the quality and quantity of yoga equipment, accessories and guest supplies.
保證瑜伽設(shè)施、瑜伽所需用品、客用品的數(shù)量和質(zhì)量。
The course always pays attention to guest experience and safety, and improves guestsatisfaction on the basis of safety.
課程中時(shí)刻關(guān)注客人體驗(yàn)和安全，在安全的基礎(chǔ)上提高客人滿意度。
Maintain complete knowledge and comply with hotel and departmental policies andprocedures.
了解酒店和部門的知識(shí)和操作程序。
Ability to work cohesively with other departments and co-workers as part of a team.
能夠和其他部門和自己的團(tuán)隊(duì)很好的協(xié)作。
Check all daily operating checklists and operating forms
檢查所有的工作清單和工作表格
To recommend the right private lessons reguired for Guests.
為客人推薦適合的私教課程。
Comply with all Fitness center policies and procedures.
嚴(yán)格遵守所有的健身中心政策和程序
Handle all operating issues, yoga equipment cleaning、amenities etc.
完成所有操作問題，例如瑜伽器材清潔、客用品等。
Report to your immediate supervisor or manager regarding any issues
任何事件發(fā)生應(yīng)該首先通知主管和經(jīng)理。
Co-operate with colleagues and assist in any way.
協(xié)助需要幫助的同事。
Daily communication between your section and other section regarding work related issues.
根據(jù)每日工作相關(guān)問題與你的同部門和其它部門的同事交流。
To ensure that a high standard of service is maintained throughout the yoga lessons.
瑜伽教練要確保瑜伽課程質(zhì)量和高標(biāo)準(zhǔn)的服務(wù)。
Maintain a high level of skill and service knowledge in order to explain and sell services and facilities to guests.
要了解與保持著專業(yè)的知識(shí)和技能以便介紹、推銷我們的服務(wù)，產(chǎn)品和設(shè)施給客人。
Ensure yoga facilities are tidy, clean and stocked with linen at all times.
確保瑜伽房所有的設(shè)施設(shè)備及儲(chǔ)備品都干凈整潔。
Carry out other tasks as directed by your supervisor and manager.
完成部門主管和經(jīng)理交待的其他工作。
Abide by the WHM Code of Conduct,
遵守九龍倉酒店集團(tuán)商業(yè)行為規(guī)范。
Abide by the WHM Colleagues Handbook.
遵守九龍倉酒店集團(tuán)員工手則。
Abide by both the hotel and WHM & hotel policies and procedures.
遵守九龍倉酒店集團(tuán)和酒店政策及執(zhí)行程序。