§ Ensure the delivery of brand promise andprovide exceptional guest service at all times.

確保遵循品牌承諾并始終提供優(yōu)異的對客服務。

§ Provide excellent service to internalcustomers in other departments as appropriate.

在適當?shù)臅r候為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務。

§ Handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.

禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。

§ Maintain positive guest and colleagueinteractions with good working relationships.

與客人和同事保持基于良好工作關(guān)系的互動接觸。

§ Establish a rapport with guests maintaininggood customer relationships.

與客人建立并保持良好的客戶關(guān)系。

§ Embrace all the Forbes and WHM standards of Niccolo HotelsGlobal expectations.

遵循所有福布斯標準和九龍倉酒店管理集團對尼依格羅品牌的期待。

§ Work closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests.

以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。

§ Ensure that RB&Ecolleagues work in a supportive and flexiblemanner with other departments, in a spirit of “We work through Teams”.

以支持和靈活的態(tài)度和“團隊協(xié)作”的精神與其他部門合作。

§ Present menu to guest, answer guest inquiriesand offer food, beverage and service suggestion.

向客人呈送菜單，回答客人問詢并為客人提供關(guān)于食品、飲料及服務的建議。

§ Make order according to the procedures set andserve guests food and drink.

根據(jù)所定的程序接受點菜并為客人服務食品及飲料。

§ Fully conversant with all aspects of theInfrasys System.

完全了解電腦系統(tǒng)的各方面。

§ Ensure all food and beverage items, equipmentand other facilities are maintained according to department operation manual.

根據(jù)部門營運指南要求確保部門內(nèi)所有餐飲物品、設備和其他設施得到妥善保管和維護 。

§ Record the guest order and provide productsand services, without undue delay.

記錄客人點菜并及時提供產(chǎn)品和服務，不得無故延誤。

§ Familiar with restaurant menu and wine list.

熟悉并對餐廳菜單和酒單有相當?shù)牧私狻?/p>

§ Upsell the drinks to increase revenue.

促銷飲品以提高營業(yè)收入。

§ Report all difficulties and problems tocaptain, supervisor or assistant manager, having them follow through to makesure problems are resolved satisfactorily.

向餐廳領班、主管/副理報告所有困難及問題，以便解決和跟進。

§ Ensure par stock level of all items and guestsupplies according to hotel requirement.

保持所有酒水和客人供應品的標準庫存量。

§ Ensure well prepare before the meal accordingto requirement and operation need.

確保根據(jù)要求和運作需要做好餐前準備工作。

§ Ensure that the outlet is kept clean andorganized, both at the front as well as the back of house.

清潔并重新擺設餐臺和餐桌。

§ Prepare and serve the cocktail based on therequest.

根據(jù)要求準備及服務雞尾酒。

§ In the special promotion or activity, assistthe setup and decoration at restaurant.

在特別推廣或活動期間，根據(jù)活動主題協(xié)助餐廳的擺臺和裝飾。

§ Ensure that all drinks are kept in a suitabletemperature.

確保所有飲品在適合溫度下的妥善儲存。

§ Ensure that all cups are clean and light.

確保所有杯具的光亮、潔凈。

§ Assist in the bar and keep accurate inventoryrecords.

協(xié)助對酒吧的盤點并保持準確的盤存記錄。

§ Replenish beverage for the bar.

提出補充酒吧飲品的申請。

§ Exercise cashier function according torequirement.

按照要求執(zhí)行收銀員職能。

§ Verify cash received ensuring only genuinemoney been collected.

核對收取的現(xiàn)金，確保所收現(xiàn)金都是真鈔。

§ Verify all credit cards presented by guest before tovalidity of the card.

核對所有客人呈交信用卡，確保所有信用卡都在有效期內(nèi)。

§ Strictly adhere to all policies and proceduresissued by the Finance with regard to cashiering and cash handling.

嚴格遵守財務部發(fā)出的關(guān)于收銀及現(xiàn)金處理的政策和程序。

§ Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.

支持、證明并加強尼依格羅酒店價值觀和文化的特點。

§ Understand and strictly adhere to Rules andRegulations established in the Colleague Handbook and the hotel's policiesconcerning fire, hygiene, health and safety.

理解并嚴格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。

§ Ensure high standards of personal presentationand grooming.

確保高標準的個人形象和儀容儀表。

§ Respond to changes in the Food and Beveragefunction as dictated by the industry, company and hotel.

根據(jù)行業(yè)、公司和酒店對于餐飲部職能要求的變化做出反應。

§ Exercise responsible behavior at all times andpositively representing the hotel and WHM.

在任何時間表現(xiàn)負責的行為，并以積極的形象代表酒店管理團隊和九龍倉酒店管理集團。

§ Attend training sessions and meetings as andwhen required.

需要時參加培訓課程和會議。

§ Carry out any other reasonable duties andresponsibilities as assigned.

執(zhí)行分派的任何合理任務和額外職責。

酒店餐廳包含：
1.宴會和中餐廳
2.西餐廳
3.酒吧
4.悅廊
任職資格：
1.酒店管理相關(guān)專業(yè)優(yōu)先
2.坦誠正直并致力持續(xù)學習
3.自信和團隊精神