Key Responsibilities：

1. Assist customers with their inquiries and concerns in (English) via phone, chat, or email;

2. Communicate effectively with customers, showing empathy and patience;

3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;

4. Advocate the Trip.com culture both internally and externally;

5. Assist with ad hoc projects assigned by Team Leads / Supervisors.

Requirements：

1. Proficiency in both verbal and written (English)；

2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;

3. Able to work in shifts (morning, day, afternoon, and night), as well as during
weekends and public holidays;

4. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPointetc.);

5. Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.