工作地點(diǎn)：居家辦公，base西安，公司為KPMC（PSA International, a global provider of ports and supply chain solutions, and Kazakhstan Railways, the operator of the country’s primary railway network, have agreed to form a joint venture business, KPMC.）

Purpose:

Lead excellence in the day-to-day operations of intermodal rail transportation services focusing on ensuring smooth operations, including proper documentation, with utmost emphasis on safety aspects of this expanding product line.

Your role will involve active monitoring of cargo, liaise with multiple transport operators of various modes while spearheading the internal efforts to achieve our productivity objectives.

Accountabilities:

Service Delivery & Customer Service

· Coordinate logistics operations efficiently and proactively with minimum supervision.

· Track, trace, and expedite shipments, being accountable for their timely delivery.

· Proactively identify potential transportation and shipping challenges in shipments and resolve them promptly.

· Prepare and review import/export documents such as customs declarations, shippers' letters of instruction, shipper's export declarations, import certificates, etc., ensuring compliance with regulations and accuracy in commercial and sales invoices.

· Ensure service commitments are achieved and maintained in accordance with customer and organizational objectives.

· Communicate with different transport operators to address shipment issues including safety and ensure timely delivery.

· Respond to customer inquiries promptly in a professional way and exceed customer expectations.

· Perform other job-related duties and functions as required.

Operation Excellence

· Develop, implement, report and track operation excellence measures such as internal metrics/KPIs, logging exceptions, work schedules, responsibility

· Ensure adherence to established business processes and support the development of new processes.

· Identify areas for improvement and implement process improvement projects to enhance service level performance and reduce costs, focusing on local impact.

· Ensure compliance with quality & safety standards and report weekly status on process control reports.

· Maintain record-keeping systems for inventory, labor reporting, quoting modules, etc.

· Maintain logistics databases and ensure data accuracy in accordance with corporate policies.

Vendor Management

· Source and recommend potential vendors/suppliers/transport operators to KPMC’s Product Team to diversify our network of suppliers across China

· Onboard new vendors/suppliers and coordinate vendor relationships

· Conduct comprehensive reviews with Product Team on vendor/supplier performance and safety records

Prerequisites:

· Bachelor’s degree in Logistics, Supply Chain, International Commerce, or related field.

· At least 3 – 5 years of proven experience in freight forwarding / railway logistics / intermodal logistics, with a specialization in operations and documentation

· Strong network and market knowledge in the freight forwarding / railway logistics / intermodal logistics sector.

· Strong attention to detail and well-versed in INCOTERMs conditions, shipping documents, Bill of Lading, Letter of Credits etc

· Effective team player with a proactive, positive attitude and result-oriented personality.

· Conversant with MS Office software, Word, PowerPoint, Excel, MS Teams, etc.

· Excellent written and oral communication and presentation skills.

· Well-versed in English and Mandarin, both written & spoken.

· Kazakh/Russian is a plus.