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英語客服質(zhì)檢管理QC (MJ025642)

1.3-1.5萬·14薪
  • 上海長寧區(qū)
  • 1-3年
  • 大專
  • 全職
  • 招1人

雇員點(diǎn)評標(biāo)簽

  • 工作環(huán)境好
  • 同事很nice
  • 氛圍活躍
  • 團(tuán)隊(duì)執(zhí)行強(qiáng)
  • 人際關(guān)系好
  • 交通便利
  • 五險(xiǎn)一金
  • 準(zhǔn)時(shí)發(fā)工資

職位描述

投訴客服英語質(zhì)檢QC

職位描述

1. Evaluate advisor performance by monitoring communications with customers and system operations.

2. Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.

3. Lead or participate in service quality and workflow improvement initiatives.

4. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.

5. Advocate the Trip.com culture both internally and externally.

6. Assist with ad hoc projects assigned by Team Leads / Supervisors.


任職資格

1. Full-Time Bachelor degree or above;

2. Proficiency in English both verbal and written, Chinese is a plus.

3. Strong organization and time management skills.

4. Strong communication skills in 1 on 1 or public speaking.A strong customer oriented mindset.

5. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.).

6. Positive and forward-thinking attitude, with a diligent and results-orientated approach to work.

7. Previous experiences at contact centers and/or quality control roles preferred.

工作地點(diǎn)

金鐘路999號A座5樓

職位發(fā)布者

葉佳琪/HR

立即溝通
公司Logo攜程計(jì)算機(jī)技術(shù)(上海)有限公司公司標(biāo)簽
攜程集團(tuán)是全球領(lǐng)先的一站式旅游服務(wù)供貨商，旗下品牌包括 Trip.com、攜程、Skyscanner及去哪兒網(wǎng)。攜程集團(tuán)于1999年創(chuàng)立，2003年在納斯達(dá)克上市（NASDAQ: TCOM），2021年在香港交易所正式掛牌（HKEX: 09961）。攜程集團(tuán)為世界各地旅客全方位搜羅及整合旅游信息，讓用戶可以輕松預(yù)訂旅游產(chǎn)品及服務(wù)，做出最精明的選擇。集團(tuán)品牌已構(gòu)建先進(jìn)成熟的交易平臺，包括移動客戶端、網(wǎng)頁，以及24小時(shí)全球客戶服務(wù)支持。通過攜程集團(tuán)豐富的產(chǎn)品及創(chuàng)新的營銷策略，合作伙伴及供貨商得以接觸快速增長的全球用戶。攜程集團(tuán)一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力為所有用戶打造完美的旅行體驗(yàn)。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission"to pursue the perfect trip for a better world".
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