Principal responsibilities:
Effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service level agreements. These cases may include:
1.Unusual activity reports from various parts of the bank as well as other HSBC entities as applicable, including other business lines and functions;
2.Escalated cases from transaction monitoring systems;
3.Escalated cases identified by true matches to screening lists escalated from Name Screening teams;
4.Cross-border referrals and escalated cases from Fraud Operations.
5.Ensure investigators perform, in line with the instructions, in order to identify any probable financial crime related issues, or mitigation of any financial crime risks.
6.Ensure through manager review that high quality investigative narrative (Investigation Report) are prepared and the case file is populated with appropriate documentation.
7.Ensure that review recommendations are made as appropriate, which may include referral to the MLRO as to whether a Suspicious Activity Report (SAR) should be filed or not or escalation to appropriate other teams for co-ordination and further review as required (Sanctions, ABC, Major Investigations, etc).
8.Provide information on completed investigations to Senior Management and other internal stakeholders for risk management, where appropriate.
9.Deliver to team, post receipt from Accredited Trainers, training modules under the Continuous Training Programme, for embedding.
10.Lead on collaboration and provision of feedback with/to Transaction Monitoring Operations, Fraud Operations and Name Screening as appropriate
11.Ensure where appropriate, interaction with relevant stakeholders, including Complex and Major Investigations, and Customer Selection Exit Management (CSEM) (CSEM) Secretariat to manage financial crime risk is done in accordance with procedures.

Responsible for managing the follow activity:
1.Appropriate pro-active use of media reports and relevant websites to gather intelligence and identify customers of HSBC involved in financial crime, including money laundering and terrorism.
2.High quality case file including a comprehensive narrative and recommendation as to whether or not a SAR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards.
3.Appropriate referrals for action identified, and effecting of such in accordance with procedural standards.
4.Proportionate number of investigations completed to the agreed procedural standards required and within agreed service level agreements.
5.Appropriate consideration given to each case as to content and quality of content/narrative.
6.Appropriate escalation to other Investigations teams, taking care to evaluate appropriately against relevant escalation criteria.

Customer / Stakeholders:
1.Deal with enquiries from colleagues of other HSBC business areas in a professional, responsive manner, giving them appropriate guidance, referring to management where necessary.
2.Deal with external enquiries, if required, in a professional manner, providing appropriate information, referring to management, where necessary.
3.Leadership & Teamwork
4.Ensure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories.
5.Work closely with Investigators to develop personal capability and develop career goals.
6.Work effectively and professionally with colleagues across Investigations and the organization.
7.Lead, develop and motivate the team to attract, retain and develop capacity, capability and talent for continuous delivery of timely, high quality investigations.
8.Cultivate an environment that supports diversity.

Operational Effectiveness & Control:
1.Ensure performance meets the requirements of any relevant service level agreements and at all times, adheres to in the relevant market Local, Group and Regulatory policies.
2.Generate ideas to improve team and process efficiencies.
3.Monitor and assess performance and level of resourcing.

1.Universal banking experience across Retail, Commercial and Banking and Markets.
2.Money Laundering investigations experience including understanding transaction monitoring scenarios.
3.Familiarity and experience with transaction monitoring and associated systems and case management systems
4.Experience with banking core customer data management systems.
5.Experience of identifying activity indicative of financial crime risk, i.e. money laundering, terrorist financing, etc. risk.
6.Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from noted behaviour, including transactional profile, against expectation established from KYC/CDD data.
7.Experience in writing reports.
8.Proven high quality spoken and written communication skills with the ability to draft reports and communicate.
conclusions effectively, in a clear, concise and professional manner.
9.Consistently achieve objectives set and take action to improve own performance.
10.Strong organisational skills.
11.Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organization.
12.Prior regulatory or law enforcement investigations experience is advantageous.
13.ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications.
14.Strong communication with good inter-personal and influencing skills.
15.Receptive to accepting and effecting change.


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