About the role:
The Facilities Manager will be the single point of management control for managed accounts, manage a team or vendor group to manage the tactical delivery for the assigned property/facility, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include people management, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
What this job involves:
People Management
? Manage and coach team
? Develop and sustain a high-quality well motivated team
? Ensure high staff morale, trust and work ethics
? Actively support an environment that supports teamwork, co-operation and performance excellence within team
? Assist in mentoring and enabling Training & Development of team members
Client/Stakeholder Management
? Deliver excellent customer service to meet on-site client’s expectations
? Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
? Monitor procedures to ensure client’s expectations are conveyed and worked upon
Procurement & Vendor Management
? Manage multiple vendors including hard and soft skills to deliver services on time and within budget
? Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
? Contracts Management
? Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
? Monitor expiry of contracts and initiate re-procurement if needed
? Continually assess contracts to ensure best value delivered to the client
Finance Management
? Ensure that the site’s financial operations are meeting targets and control requirements
? Assist and monitor financial processes to ensure account payable procedures are followed at all the times
Health & Safety Management
? Implement and manage safety procedures to ensure the provision of a safe working environment
? Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management
? Implement Industry Best Practice operations
? Assist and monitor to ensure all building procedures and performance measures are maintained at all the times
? Ensure all Critical Environment (CEM) requirements are met
? Seek ways to reduce costs and improve operational standards
? 24/7 emergency call support and site attendance is required
Risk Management
? Assist in the implementation and management of a property risk management program
? Support the implementation and monitoring of disaster recovering and business continuity plans
? Follow established escalation procedures and incident reporting procedures
? Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
? Obey the temporary working arrangement from the leadership.
Sound like you? To apply you will have:
Ideal Experience
? Min. 5 years of experience in facilities, property management, hospitality or related field
? Knowledge of local health and occupational safety requirements
? Knowledge of critical facilities
? Knowledge of vendor management for specialized services
? An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
? Proven capacity to understand and interpret commercial contracts
? Strong budget management and financial analysis skills
Critical Competencies for Success
? Client Focus & Relationship Management
? Ease of interaction with a wide range and wide level of client staff
? Ability to manage conflict and balance between client and firm requirements
? Has a customer-oriented attitude
? Demonstrates proactive & professional approach to customer service
? Project Management & Organizational Skills
? Excellent planning & organizational skills to prioritize work and meet tight deadlines
? Proven ability to manage multiple and complex operational matters on a daily basis
? Problem Solving & Strategic Thinking
? Capacity to deal with ambiguity and solve complex problems effectively
? Analytical, proven ability to solve problems using a quantitative approach
? Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
? Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
? Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
? Passion for quality – has an eye for detail to make sure the best delivery of services
? Self-motivated; confident & energetic
? Ability to effectively deal with stressful situations
? Flexible – able to adapt to rapidly changing situations
? Strongly goal-oriented – able to focus on meeting all performance targets
? Is a team player – able to cooperate and work well with others to meet targets