更新于 2025-02-24 00:08:04

物流客服 Customer Service

5000-7000元·13薪
  • 上海浦東新區(qū)
  • 經(jīng)驗(yàn)不限
  • 大專
  • 全職
  • 招1人

職位描述

五險(xiǎn)一金單位體檢商業(yè)保險(xiǎn)
General Description
Communicate with customer and warehouse operation department, send operation tasks to warehouse according to rules, and track order tracking report to ensure timely receipt and delivery.
與客戶和倉(cāng)庫(kù)操作部門(mén)溝通,按規(guī)定向倉(cāng)庫(kù)下達(dá)操作任務(wù),并跟蹤訂單跟蹤報(bào)告,確保及時(shí)收貨和發(fā)貨。

Specific Accountabilities
1. Communicate with customers, deal with customer needs and customer complaints
2. Daily order processing and maintenance to ensure completion within KPI
3. Send operation tasks to warehouse according to rules, and track order tracking report to ensure timely receipt and delivery
4. Timely deal with order anomalies, operation anomalies and some system data anomalies
5. Prepare and arrange promotional activities, cooperate with warehouse operation
6. Activity data analysis and summary
7. Complete other tasks assigned by supervisor
1.與客戶溝通,處理客戶需求和客戶投訴
2.日常訂單處理和維護(hù),確保在 KPI 范圍內(nèi)完成任務(wù)
3.根據(jù)規(guī)則向倉(cāng)庫(kù)發(fā)送操作任務(wù),并跟蹤訂單跟蹤報(bào)告,確保及時(shí)收貨和發(fā)貨
4.及時(shí)處理訂單異常、操作異常及部分系統(tǒng)數(shù)據(jù)異常
5.準(zhǔn)備和安排促銷(xiāo)活動(dòng),配合倉(cāng)庫(kù)操作
6.活動(dòng)數(shù)據(jù)分析與總結(jié)
7.完成上級(jí)交辦的其他任務(wù)

Skills Required
1. Good English reading and writing skills
2. Proficient in Office software
1.良好的英語(yǔ)讀寫(xiě)能力
2.精通辦公軟件

Experience and Qualifications
1. College degree or above
2. At least 1 year related experience (excellent fresh graduate is also acceptable)
1.大專或以上學(xué)歷
2.至少 1 年相關(guān)工作經(jīng)驗(yàn)(也可接受優(yōu)秀的應(yīng)屆畢業(yè)生)

Core Competences
1. Data analysis ability
2. Communication skills
1 .數(shù)據(jù)分析能力
2.溝通能力

Working Relationships
1. Internal: warehouse departments
2. External: customers and suppliers
1. 內(nèi)部:倉(cāng)庫(kù)部門(mén)
2. 外部:客戶和供應(yīng)商

獎(jiǎng)金績(jī)效

五險(xiǎn)一金、年終獎(jiǎng)、年底雙薪、帶薪年假

工作地點(diǎn)

全球物流上海浦東新區(qū)航城路1132號(hào)

職位發(fā)布者

劉雨汐/人事經(jīng)理

立即溝通
公司Logo全球國(guó)際貨運(yùn)代理(中國(guó))有限公司
DB Schenker is one of the global logistics provider.德鐵信可是全球綜合物流服務(wù)商之一。 We have more than 150 years’ experience, 1850 locations in 130 countries and 76600 colleagues around the world. In Greater China, we developed for 50 years with locations established in 56 cities across the country.我們擁有150多年的歷史,在130個(gè)國(guó)家擁有1850個(gè)服務(wù)網(wǎng)點(diǎn),以及76600名員工。在大中華區(qū),德鐵信可已深耕超過(guò)半個(gè)世紀(jì),在56個(gè)城市設(shè)有辦事處。 With more than 76,600 colleagues worldwide, we operate land, air and ocean transportation services, and also offers comprehensive solutions for logistics and global supply chain management from a single source.通過(guò)在全球多達(dá)76600名的專業(yè)員工,我們竭力為各行業(yè)客戶提供陸路、空運(yùn)和海運(yùn)服務(wù),同時(shí)提供全球物流和供應(yīng)鏈管理的綜合解決方案等一站式貨運(yùn)服務(wù)。 We embrace diversity and thrive on individual backgrounds, perspectives, and skills. We are many, and we are different. But still, we work on one common goal: to shape the way our world connects, and we are passionate for our values. Our people are our most important asset, our success depends on having a competent, diverse, and well-trained team.我們擁抱多樣性,鼓勵(lì)具有個(gè)性化的背景、觀點(diǎn)和技能。我們海納百川,也各不相同。然而,我們都致力于一個(gè)共同的目標(biāo):塑造世界的互聯(lián)互通,并對(duì)這一價(jià)值觀充滿熱忱。員工是最重要的資產(chǎn),我們的成功取決于擁有一支能力出色、多元化和訓(xùn)練有素的團(tuán)隊(duì)。 From June of 2023, our Employer Value Proposition is upgrading. We deeply believe the clear understanding of#WhatMattersToYou is the foundation of our success, so we want to have a real dialogue with each candidate to know the individual needs. Only by approaching people in a targeted manner with close communication that we can create a job offer which is really relevant for individual requirement. 2023年6月,我們的雇主品牌全新升級(jí)之路正式開(kāi)啟,我們深信清楚的知道“你在乎什么”是成功的基礎(chǔ)。因此我們希望與每一位候選人進(jìn)行真正的對(duì)話并關(guān)注其個(gè)人需求。只有通過(guò)與人才的密切溝通和平等對(duì)話,德鐵信可才能創(chuàng)造出真正符合個(gè)人需求的工作機(jī)會(huì)。 If you’re a team player and want to be part of something bigger, if you want to feel the sense of purpose and belonging, you should join us right away and check out our current openings.如果你具有良好的團(tuán)隊(duì)合作精神,希望成為不斷壯大的事業(yè)的一份子,如果你希望具有目標(biāo)感和歸屬感,請(qǐng)立即加入我們并關(guān)注我們的熱招崗位。
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