A German company

Customer orders handling, ensure customer orders stability in SAP. Tracking customer orders fulfilled on time. Coordinate with sales, finance, planning, warehouse and import & export function to ensure delivery reliability 100%.
客戶訂單在SAP系統(tǒng)中的輸入、維護。為了確?？蛻粲唵蔚臏蕰r交付，客戶服務部與銷
售、財務、計劃、倉庫及進出口密切協(xié)作，共同履行客戶訂單。
?Arrangement of customer samples from Salesforce.
客戶樣品的發(fā)送安排。
?Coordinate with DES, SKS and USS related business issues timely, eg. delivery issue, export documents issues etc.
同德國，斯洛伐克, 美國共同協(xié)作，追蹤工廠及時發(fā)貨等相關問題，以滿足客戶訂單的按
時交付。
?Customer Service can take the ownership for customer complaints relevant with packaging, shortage or delivery to make investigation and feedback to customer with updated information, as well as improved action and tightly follow up.
客戶服務負責有關包裝，短裝及運輸方面的客戶抱怨，提供相關調(diào)查信息, 改善措施及后續(xù)的跟蹤。
?Create monthly finished goods inventory control plan and track it effectively.
制定月度的成品庫存控制計劃，并進行有效的跟蹤。
?Create invoice in SAP timely and monthly account reconciliation with finance department for sales report, overdue issues，and yearly audit.
及時開發(fā)票，每月配合財務部門，順利完成月結工作及年度審計工作。
?Coordinate closely with Sales and Finance department, tracking the payment of customer effectively, eg. prepayment issue etc.
同銷售及財務部門密切合作，有效的跟蹤客戶的貨款情況, 如預付款等。
?Maintain data in SAP and test/ update functionality to fulfil business demand.
維護SAP系統(tǒng)，更好地支持客戶服務的業(yè)務需要。
?Prepares reports on the activities, recommending improvements and modifications in customer service function.
為各項工作活動準備報告，從客服的角度給出改善與改進建議。
?Complete other assignments from manager timely.
按時完成經(jīng)理委派的其他工作。
.
?Through coordinating with suppliers, shipping forwarder, import,
warehouse, production to secure a smooth supply chain flow
通過協(xié)調(diào)原材供應商/貨代/進口部門/倉庫部門來實現(xiàn)原材料和附件的采購計劃。
?Calculate and choose optimized manner (frequency/lot size/shipping way)
to implement purchase to fulfil requirements.
計算并選擇最經(jīng)濟的采購方式（頻次，訂單量，運輸方式）以滿足需求。
?Tracking material/accessories planning, to avoid that actual arrival plan
won’t affect requirement.
跟蹤出貨/到貨計劃，避免實際到貨計劃不影響需求。
?Monitor suppliers’ supplying performance to give vendor/purchaser clear statues to improvement, using logistic tools to help suppliers improve logistic management.
跟蹤供應商的供貨績效現(xiàn)狀清晰的給出采購和供應商供貨能力上的發(fā)展空間，同時利用物流工具對供應商的物流管理進行改善。
?Ensure all import & export operation to be completed within lead time, and for special situation, can handle it with a very fast-paced and rapidly changing environment.
確保一切進出口相關操作在交付期內(nèi)完成，對于特殊情況，能夠快速處理并立刻改
善局面。
?Coordinate and support for Secop group to make sure import and export documents are qualified for custom clearance.
提供對思科普集團的支持和協(xié)調(diào)，確保進出口文件符合清關要求
?Ensure the import & export activities compliance with government policies and procedures.
確保進出口活動符合政府的政策與程序。
Position Requirements and Qualifications (Key Factors& Desired Level):
崗位勝任資質(zhì)及能力要求（關鍵因素及期望水平）
Qualification
資質(zhì)要求
Education Background（Degree/ Major）教育背景（學歷/專業(yè)）
Regular college education background, bachelor at least
SAP experience is required.
Customer Service/logistics/Customer’s order handling background.
Excellent English skill of listening, reading, writing and speaking.
Good at communication, coordination and team cooperation, solving problem ability.
Personality& Others個性特質(zhì)及其他要求 Active working attitude, loyal, proactive, independent, takes responsibility.