About us:

Metrologic Group provides innovative industrial solutions and services for industrial 3D measurements and quality departments. We empower our customers to solve complex 3D measurement challenges and boost their measuring device operation using the most innovative hardware, independent 3D measuring software solutions and dedicated electronics. As part of Sandvik, we aim to develop a combined offering for a more transparent production chain by linking the machining and quality assurance process.

In an expanding team in China, Metrologic Group is offering an interesting opportunity for a motivated engineer to join the team and have a real impact on our business with both customers and partners.

Position Overview:

As Application Engineer, reporting directly to our China Sales Manager, you will carry out and ensure users training, clients’ demonstrations as well as assistance and technical support for customers and partners within the associated sales area.

You participate in the sharing of relevant field information with Metrologic Group's Services, Products, Marketing and Sales teams.

Key Responsibilities:

Receive user requests and guide them in their us:

• Take charge of incoming requests in a spontaneous way
• Analyze the context of the customer request to identify the problem encountered
• Provide answers adapted to customer requests
• Synthesize and share knowledge in an appropriate manner via communication adapted to the interlocutor

Prepare and lead training sessions or demonstrations:

• Prepare and adapt the content of the training or demonstration to ensure the desired level of quality
• Train on software features with the help of internal experts to provide the best possible service
• Guide the users of the solutions marketed by Metrologic group in their learning to use these products
• Evaluate trainees' skills and know-how through validation tools

Maintaining customer satisfaction:

• Act as the ambassador for Metrologic Group in your territory, promoting our brand and solutions.
• Ensure a high level of customer satisfaction by addressing needs and providing tailored solutions.
• Represent customer interests internally and maintain strong communication with all stakeholders.
• Ensure reporting of its activity and customer feedback.

Contribute to the continuous improvement of our products and methods

• Identify and record malfunction conditions that need to be communicated to HQ technical support to ensure proper handling
• Record requests for improvement so that they can be taken into account by the Product team
• Stay up to date of our software development and technological trends
• Contribute to the continuous improvement of our Customer Services methods
• Contribute to the updating of our processes
• Contribute to our knowledge bases

Collaboration and Reporting:

• Collaborate with cross-functional teams, including marketing, technical support, and operations, to ensure seamless execution of sales initiatives.
• Provide regular updates to senior management on customers’ technical environment, feedback, and insights.
• Participate and contribute to promotional activities such as industry events, trade shows, and networking opportunities to promote Metrologic Group.

Desired Profile:

Education & Experience:

• Bachelor's degree in general Mechanics, with a good knowledge of industrial fields.
• Minimum 3- year experience in a job with a strong technical dimension in an industrial environment and a sense of customer service are required

Technical Skills:

• Advanced knowledge of drawing dimensioning systems, spatial representation, standards and tolerances.
• Competence in 3D inspection (Coordinate Measuring Machine), preferably with Metrolog X4 but not mandatory.
• English read/written mandatory, spoken nice to have.
• Excellent communication skills, pedagogy, listening skills and empathy
• Ability to use pedagogical techniques and tools to lead a group
• Ability to work independently.

Interpersonal Skills:

• Excellent communication skills, particularly in a partner and customer support context.
• Cross-cultural competencies to navigate diverse business environments
• Advanced problem-solving skills for handling complex scenarios.
• Critical thinking to analyze and address challenges within the channel.
• Ability to work with interfaces, adapting attitude and communication to different situations
• Ability to receive and give feedback
• Ability to be open to others' know-how and to share one's own
• Ability to demonstrate pedagogical skills

Working Conditions

• Travel: Regular travel within your geographical area is required (approximately 80% on the sites of our customers and partners).
• Safety: Comply with all customer safety requirements, including PPE guidelines

Possibility to work from home; preferred area (Suzhou, Qingdao, Hangzhou, Shanghai in order of preference)

The onboarding process will include comprehensive training on Metrologic Group's value propositions, market positioning, and in-depth technical training on products.

If you are a dynamic and high-energy professional with a desire to contribute to a winning team, Metrologic Group encourages you to apply for this position!

應(yīng)用工程師直接向區(qū)域/區(qū)域銷售經(jīng)理匯報，執(zhí)行并確保用戶培訓(xùn)、客戶演示以及對相關(guān)銷售區(qū)域內(nèi)客戶的協(xié)助和技術(shù)支持。

他/她將擔(dān)任的角色是負(fù)責(zé)將技術(shù)問題在客戶，經(jīng)銷商，oem，總部等不同角色間傳遞，最大限度地提高客戶滿意度，并將現(xiàn)場收集的信息傳遞給相關(guān)的Metrologic集團團隊（服務(wù)，產(chǎn)品，營銷和銷售）。

?培訓(xùn)和演示準(zhǔn)備

• 審查培訓(xùn)/演示規(guī)范（格式和持續(xù)時間、客戶期望、客戶活動、特定模塊等）。
• 準(zhǔn)備和調(diào)整培訓(xùn)/演示內(nèi)容，以保證所需的質(zhì)量水平。
• 在內(nèi)部專家的幫助下進行軟件功能培訓(xùn)，以便能夠?qū)⒆罴研Ч麄魇诮o被培訓(xùn)人員。

確認(rèn)培訓(xùn)和演示

• 向客戶展示軟件解決方案，并根據(jù)客戶的具體需求建議他們使用軟件的功能。
• 指導(dǎo)用戶學(xué)習(xí)使用Metrologic Group銷售的解決方案。
• 使用驗證工具評估受訓(xùn)者的技能和知識。
• 提升公司形象和產(chǎn)品質(zhì)量。
• 確保我們服務(wù)的卓越性和專業(yè)性。

接收用戶請求并指導(dǎo)用戶使用

• 在分析收到的請求或問題時，確保遵守服務(wù)水平協(xié)議（合同或其他協(xié)議），以保證客戶滿意。
• 處理收到的請求
• 分析客戶問題的背景，以確定遇到的問題
• 對客戶請求做出適當(dāng)回應(yīng)
• 與適當(dāng)?shù)娜藛T進行溝通，綜合分析并分享溝通結(jié)果

為不斷改進產(chǎn)品做出貢獻

• 向市場/產(chǎn)品團隊反饋市場趨勢信息。
• 記錄改進請求，以便產(chǎn)品團隊參考。
• 識別并記錄需要與研發(fā)團隊溝通的bug情況，以便解決bug。
• 促進客戶服務(wù)方法的不斷改進
• 協(xié)助更新我們的流程
• 為我們的知識庫做出貢獻

主要的工作關(guān)系是與客戶的關(guān)系。因此，該職位的任職者必須以專業(yè)的方式行事，并牢記他/她傳遞的是公司的品牌形象。

與客戶的關(guān)系是技術(shù)性的，目的是確保傳遞使用我們產(chǎn)品所需的專業(yè)知識。

與公司內(nèi)部不同部門保持聯(lián)系：

• 與銷售團隊一起解決客戶關(guān)于合同、維保、定價和功能選擇的問題
• 與市場/產(chǎn)品團隊一起提出產(chǎn)品改進/提高要求
• 與服務(wù)部門團隊就這些具體問題進行溝通

技能和要求

教育與經(jīng)歷:

• 機械專業(yè)相關(guān)本科及以上學(xué)歷 。
• 至少有 3 年在工業(yè)環(huán)境中從事技術(shù)性較強工作的經(jīng)驗，并具有客戶服務(wù)意識。
• 對我們的（工業(yè)）客戶的不同活動領(lǐng)域有強烈的興趣和好奇心。

需要的技能:

• 精通圖紙尺寸標(biāo)注、空間和坐標(biāo)系概念、形位公差標(biāo)準(zhǔn)。.
• 熟悉三維檢測（CMM），不是強制要求，但是有使用Metrolog X4軟件經(jīng)驗優(yōu)先
• 英文讀寫能力，口語佳優(yōu)先
• 出色的溝通技巧、教學(xué)方法、傾聽技巧和共情能力
• 運用教學(xué)技巧和工具帶動團隊的能力
• 獨立工作能力
  

其他技能要求:

• 能夠積極主動地將自己的任務(wù)與實際情況相結(jié)合
• 管理優(yōu)先事項、組織和溝通的能力，以保證任務(wù)和目標(biāo)的實現(xiàn)
• 確定活動所需資源的能力
• 有能力處理各種關(guān)系，根據(jù)不同情況調(diào)整態(tài)度和溝通方式
• 接受和提供反饋的能力
• 能夠接受他人的知識并分享自己的知識
• 能夠展示教學(xué)技能
• 能夠并愿意在相關(guān)地理區(qū)域內(nèi)出差，國內(nèi)或國際